Shipping policy
Shipping Policy
At VELVRA, we believe your shopping experience should be as effortless as wearing our collections. Every order is carefully prepared, beautifully packaged, and shipped with care to ensure it arrives in excellent condition.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Estimated Delivery Time
Estimated delivery times vary depending on your destination and customs clearance.
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 Business Days |
| Canada | 7–15 Business Days |
| United Kingdom | 7–15 Business Days |
| Australia | 7–15 Business Days |
| New Zealand | 7–15 Business Days |
| Other International Destinations | 10–20 Business Days |
Please note that delivery times are estimates only and may be affected by customs clearance, severe weather, public holidays, or unexpected carrier delays.
Shipping Rates
We're pleased to offer Complimentary Shipping on orders over $120 USD.
For orders below $120 USD, shipping charges will be automatically calculated at checkout based on your delivery destination.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to become available after your package has been dispatched.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or local handling fees imposed by your country's customs authorities.
These charges are determined by your local government and are the responsibility of the customer.
VELVRA is not responsible for any customs duties, taxes, or additional fees charged after your order has been shipped.
Split Shipments
To ensure the fastest possible delivery, orders containing multiple items may occasionally be shipped separately.
If your order is split into multiple shipments, you will receive separate tracking information for each package at no additional cost.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
VELVRA is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us through our Contact Us page.
Our Customer Support team will work with the shipping carrier to investigate the shipment and provide the most appropriate solution.
Countries We Ship To
VELVRA currently ships to selected international destinations, including:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
We're continuously expanding our shipping coverage. If your country is unavailable during checkout, please feel free to contact us before placing your order.
Need Assistance?
If you have any questions about shipping or your order, our Customer Support team is always here to help.
Simply reach out through our Contact Us page, and we'll respond as soon as possible.