Refund Policy

At VELVRA, your satisfaction is our top priority. If you experience any issues with your order, we're here to help.

Returns

Items may be tried on only over underwear and must be returned in their original, unused condition.

Items must be unused, in their original condition, and returned in the original packaging where applicable.

Return requests must be submitted within 14 days of receiving your order.

EU Customers

Customers located in the European Union may have the right to withdraw from a purchase within 14 days of receiving their order, in accordance with applicable consumer protection laws.

However, this right may not apply to intimate goods that have been unsealed after delivery due to health or hygiene reasons.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please get in touch with us within 14 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the item received

Once reviewed, we will offer an appropriate solution, which may include a replacement or a refund.

Order Cancellation

Orders may be cancelled before shipping. After this period, cancellation requests may not be accepted if the order has already entered the processing or fulfillment stage.

Once an order has been shipped, it can no longer be cancelled.

Refunds

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been approved.

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

Contact Us

If you have any questions regarding your order, please contact us through our Contact Us page. We're always happy to assist you.